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Going Merrily Down The Patch Comment Stream

Some thoughts on this fascinating evolution of community engagement and the role we all play in it.

Intention is the key.

When we post a story on Patch, we always invite our users to comment. Our goal at Patch is to get a conversation going in our community. We want people to come here and interact, engage each other, explore ideas together. These communities are where we live, work, go to school. Of course we have opinions about them.

And largely, the folks who comment on Patch have the intention to posit their points of view for others to consider and respond to. If the subject is political, it’s normal for the exchange to have some heat. If the subject involves some local controversy, we expect a vivid exchange of verbs and nouns.

And, while this may be uncomfortable for the conflict-averse, overall this exchange of ideas is how we come to clarify our own points of view. Robust debate, or just tips on where to get the best ice cream cone – these are the value of the comment stream.

But some people have a different intention when they post comments. There are those who, for whatever reason, see the need to provoke, to prod, to spark outrage and vitriol. Their comments seem designed specifically to shock, to draw fire from the crowd. They cross the bounds of decency, of our common understood social contract that there are some things we just won’t say given a particular set of circumstances. Computers allow this breach of boundaries easily, because the poster is not accountable for his or her words in a face to face context.

And when this situation arises, Patch editors have a dilemma – do we decide to delete the offensive comments? Do we shut down the comment stream? Do we suspend the offensive user? Or do we keep allowing the posts, hoping that the more reasonable people will prevail?

There is no one right answer here. We have a Terms of Service that everyone agrees to abide by when they sign up with Patch. Not everyone follows those terms. When there are ongoing breaches, we usually take action and suspend the account. And we monitor the comment stream, though it’s not always clear what the right course of action is when people with different intentions start weighing in. A point of view might be offensive, but does that mean it should be deleted? Who makes that call?

As journalism moves from “I tell you what is going on, you passively read about it” to this new model of “Here’s what I found out about this, what do you think,” we are all going to have to figure out some new rules, new boundaries. We’re going to have to be more open to ideas that might offend or outrage. But we’re also going to have to learn to ramp up the notion of common courtesy, of mutual consideration. Our ideas cannot be expressed at the expense of someone’s dignity, not if our ideas are to have any enduring merit.

So please keep posting your comments, Patchers. We invite and encourage your points of view. But please, when you post those comments, consider your intention. If causing an uproar, provoking outrage, or challenging an accepted social compact is your only goal, maybe the comment stream is a good place to stay away from. 

Chris J Kapsalis September 30, 2012 at 01:04 PM
I think if you are running for office all comments should be left up. It might tell us how they will act on the council if elected.
Robert Smith September 30, 2012 at 02:31 PM
I believe that we all are able to tell when someone's post (s) are to intentionally create an uproar or are just right down nasty the poster should be given one warning and one warning only. The second breach should cause the account to be suspended. This is just my own opinion.
MIKE ALFORD September 30, 2012 at 07:50 PM
You Know When You Let Her Get Away With Her Constant Attacks On People And nothing is done About Her ---- Well I Will Not Take This Kind Of Abuse ---WE Were Talking About The marina ----And She Started in On Juilen --- So When You or Anyone Else puts BLAME ---- PUT IT On THE ONE THAT Has A History OF Doing This On Patch !!! NO One Should Have to put up It !! --- I Sure As Hell Wont !--- Mike Alford

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